Troubleshooting Articles
- Why can't I access Online File Folder?
You may not be able to access the application because your security settings are... - Do you automatically backup the files in my Online File Folder?
Yes, we automatically backup files in your Online File Folder every 24 hours and... - I have more than one Online File Folder account. Why do I keep getting prompted for password when I switch from one to the other or when I change folders?
This is due to Microsoft incorrectly caching usernames and passwords. To avoid... - When I try to copy files into my Online File Folder Web Folder, Windows reports that there was an error copying the file and the files I tried to copy are not listed in my folder. How can I copy files?
An error like this is usually due to a lack of storage space. Check your available... - I copied a file from one folder to another within my Online File Folder Web Folder. Now, Windows Explorer shows the file size as 0 bytes. How do I fix this?
Microsoft Windows Web Folders sometimes caches information incorrectly. Refresh... - I copied or moved files in my Online File Folder Web Folder, now I am getting an error that says one or more files may not have been copied. However, when I look at my folder, the files are there.
If you received an error that states that one or more of your files may not have... - Why am I getting the error, “This folder cannot be displayed,” when I browse to the Web Folder for my Online File Folder?
If Windows cannot find the Web Folder you created for your Online File Folder, log... - I am trying to set up my Online File Folder as a Web Folder and I am getting the error “The folder you entered does not appear to be valid.” What should I do?
If you are getting an error that states your folder is invalid, first verify that... - Why can’t I proceed past the User Agreement after I select “I Accept”?
You must scroll through the User Agreement until you reach the end of the... - Why can't I download a file I have in my shared folder?
When you have a file listed in your shared files folder but it is grayed out and... - Can you restore a deleted file from my Online File Folder?
Yes, we can restore deleted files that are less than 30 days old and on our backup...