FAQ Articles
- How will my customers know that my site is secure?
An "https://" prefix in the URL and a key or padlock icon in the... - Which browsers are your SSL certificates compatible with?
Which browsers are your SSL certificates compatible with? Our root certificate... - What happens if I don't install the intermediate certificate?
Failure to properly install our intermediate certificate along with the issued SSL... - How do I install an intermediate certificate?
Once your SSL certificate has been issued you will receive an e-mail message... - What is an intermediate certificate?
In order to enhance the security of the Root certificate we have created an... - How do I renew my certificate?
To renew an expiring SSL certificate, you must purchase a certificate-renewal... - How do I obtain a Domain Authorization Letter?
If we are unable to verify a certificate-requesting entity's domain registration... - How do I monitor the progress of my certificate request?
You can monitor the status and progress of your certificate request in the... - How do I install my SSL certificate?
The specific installation procedure is determined by your choice of Web server... - What happens if validation fails?
If we are unable to authenticate the submitted information, the certificate... - What information do you validate, and why?
Our authentication process ensures the highest level of trust. Only through... - How long does it take to issue an SSL certificate?
High Assurance SSL Certificates If all required documentation is provided and we... - What is the difference between a High Assurance and a Turbo SSL Web Server Certificate?
This Certification Authority (CA) is offering two types of SSL certificates: High... - Why is my secure site not displaying the "padlock" icon in the browser's status bar?
If any site element — an image, for example — is being queried from... - What if I lose my password?
We cannot retrieve a lost SSL account password. If you forgot your password, you... - What is the encryption strength of your SSL certificates?
All of our SSL certificates support both industry-standard 128-bit and high-grade... - Where can I find the certificate information for a Turbo SSL certificate?
An "https://" prefix in the URL and a key or padlock icon in the... - Why is my SSL certificate request not approved yet?
As long as you provide the correct company information and documentation, the... - What is browser ubiquity?
The term "browser ubiquity" describes an SSL certificate's browser...